The Troubleshooting & Support section provides comprehensive resources to help you diagnose issues, resolve common errors, and access expert assistance when needed. Whether you’re facing a technical challenge or need guidance on best practices, this section equips you with the tools to keep your Dawiso environment running smoothly.
Getting help: Recommended workflow
Follow this workflow to resolve issues efficiently:
- Check Common Issues: Review the quick solutions below for frequently encountered problems.
- Consult Error Codes: Look up specific error messages in our error code reference.
- Review Administrative Tasks: Try refreshing templates, keywords, or indexes in Settings > General.
- Contact Support: If the issue persists, reach out through our support channels with detailed information.
Before contacting support, gather relevant information including error messages, screenshots, steps to reproduce the issue, and your Dawiso version (found in Settings > General > Version).
Common issues & quick solutions
Many issues can be resolved quickly with these common solutions:
| Issue | Quick Solution |
|---|---|
| UI elements not displaying correctly | Navigate to Settings > General > Administrative tasks and click Refresh templates or Force refresh templates. |
| Search results outdated or incomplete | Go to Settings > General > Administrative tasks and click Refresh index to update search indexes. |
| Business glossary terms not linking automatically | Navigate to Settings > General > Administrative tasks and click Refresh keywords to update tokenization. |
| Cannot access object or space | Check your permissions with an administrator, or verify the object has not been moved or deleted. |
| Changes not reflecting after configuration update | Go to Settings > General > Administrative tasks and click Reload configuration. |
| Browser performance issues | Clear browser cache, disable browser extensions, or try a different browser (Chrome or Edge are recommended). |
Troubleshooting resources
Explore detailed documentation for specific troubleshooting scenarios:
| Resource | Description |
|---|---|
| Error codes | Comprehensive reference of system error codes with explanations, root causes, and step-by-step solutions for resolution. |
| Ingestion states | Detailed overview of data ingestion statuses, how to interpret success and failure states, and troubleshooting steps for common ingestion issues. |
| General settings: Administrative tasks | Learn how to use administrative tools to resolve common platform issues, including template refresh, keyword updates, and index rebuilding. |
| Support channels and reporting issues | How to contact Dawiso support, best practices for submitting effective support tickets, and dedicated communication channels for enterprise clients and partners. |
Getting support
When self-service troubleshooting does not resolve your issue, Dawiso provides multiple support channels:
- Customer Success Team: Direct email support at customer-success@dawiso.com.
- Dawiso Slack Forum: Community support with searchable history of resolved issues.
- AI Chatbot: Available in the Slack forum, with access to the complete Help Center.
- Enterprise Support: Dedicated channels for enterprise clients and partners (contact your Account Manager. For more information, see Support channels and reporting issues.
Join the Dawiso Slack Forum to connect with other users, access the AI chatbot, and search through past solutions. Many common issues have already been discussed and resolved by the community.