Dawiso s.r.o. engages the sub-processors listed on this page to process customer personal data on its behalf. They support the Dawiso cloud service and the support of Dawiso software in on-premises installations. The Dawiso data processing terms and the support data processing terms of on-premises agreements refer to this list.
Last updated: 1 November 2026
Sub-processors of customer personal data
Each sub-processor processes customer personal data only for the service named in its entry. Dawiso binds each sub-processor by a written contract to the same data protection obligations that apply to Dawiso. The European Economic Area (EEA) covers the EU countries plus Iceland, Liechtenstein, and Norway.
Microsoft Ireland Operations Limited
Microsoft Ireland Operations Limited provides the cloud platform that runs the Dawiso cloud service and the support ticket system, and Microsoft 365, which Dawiso uses for e-mail (Exchange Online) and for support calls and meetings (Microsoft Teams). The standard AI functions of the Dawiso cloud service use models that Microsoft hosts in Azure AI Foundry. A customer can ask for another AI model or bring its own model or API account. That customer’s contract with Dawiso then sets out the arrangement.
| Detail | Value |
|---|---|
| Registered office | One Microsoft Place, South County Business Park, Leopardstown, Dublin 18, D18 P521, Ireland |
| Contact point | privacy.microsoft.com |
| Service provided | Microsoft Azure cloud platform, including Azure AI Foundry; Microsoft 365 (Exchange Online e-mail, Microsoft Teams) |
| Used for | The Dawiso cloud service, the support ticket system, e-mail, support calls and meetings in Microsoft Teams, the standard AI functions, and every other Dawiso tool that processes customer personal data |
| Processing location | Default: Microsoft Azure regions in the European Union. The standard AI functions use an Azure AI Foundry deployment in the EU Data Zone. Exchange Online and Microsoft Teams: data at rest is stored in the European Union and EFTA, the committed data location of the Dawiso Microsoft 365 tenant. Other location at the customer’s request, as agreed in the customer’s contract. |
| Transfer safeguard | Dawiso transfers the data to an EU company that, by default, processes it in EU regions. Where Microsoft transfers personal data outside the EEA, including for Exchange Online and Microsoft Teams, the EU standard contractual clauses in the Microsoft Products and Services Data Protection Addendum apply. |
Amazon Web Services EMEA SARL
Amazon Web Services EMEA SARL (AWS) provides cloud storage for the Dawiso cloud service and for backups of the support ticket system.
| Detail | Value |
|---|---|
| Registered office | 38 Avenue John F. Kennedy, L-1855 Luxembourg |
| Czech branch | Sokolovská 689/115, Karlín, 186 00 Prague 8, Czech Republic |
| Contact point | aws.amazon.com/privacy |
| Service provided | Cloud storage |
| Used for | Storage of data from the Dawiso cloud service and backups of the support ticket system |
| Processing location | Default: data centers in the European Union. Other location at the customer’s request, as agreed in the customer’s contract. |
| Transfer safeguard | Dawiso transfers the data to an EU company that, by default, stores it in EU data centers. Where AWS transfers personal data outside the EEA to a country without an EU adequacy decision, the EU standard contractual clauses in the AWS Service Terms apply. |
Slack Technologies Limited
Dawiso engages Slack Technologies Limited only for a customer that agrees with Dawiso to use Slack as a communication channel. Slack then processes the personal data that people share in that channel.
| Detail | Value |
|---|---|
| Registered office | Salesforce Tower, 60 R801, North Dock, Dublin, Ireland |
| Contact point | slack.com/trust/privacy/privacy-policy |
| Service provided | Slack messaging service |
| Used for | Communication between Dawiso and a customer that agrees to use Slack as a communication channel |
| Processing location | United States |
| Transfer safeguard | The transfer to the United States relies on the EU-U.S. Data Privacy Framework, in which Slack participates through Salesforce. The Slack Data Processing Addendum also includes the EU standard contractual clauses. |
Support for on-premises installations
When Dawiso software runs in the customer’s own environment, Dawiso does not host the customer’s data. Dawiso processes only the personal data that the customer makes available for support, for example in a ticket, an e-mail, a screenshot, a log extract, or a Microsoft Teams session that the customer controls. The support data processing terms of the on-premises agreement govern that data.
These sub-processors from the list above process that support data:
- Microsoft Ireland Operations Limited: the support ticket system, e-mail, and Microsoft Teams.
- Amazon Web Services EMEA SARL: backups of the support ticket system.
- Slack Technologies Limited: only where the customer agrees with Dawiso to use Slack as a support channel.
Services that are not sub-processors
Some services appear in older sub-processor lists or in other Dawiso documentation. They do not process customer personal data on behalf of Dawiso.
- HubSpot: Dawiso uses HubSpot for its own marketing customer relationship management (CRM), as a controller.
- OpenAI and Google: Dawiso does not engage either company for the standard AI functions of the Dawiso cloud service. Those functions run on models that Microsoft hosts in Azure AI Foundry, under the Microsoft Ireland Operations Limited entry.
- Services that the customer brings: a customer can connect its own AI model or API account, for example with OpenAI or Google, or its own Slack workspace for DawisoBot. The customer contracts for these services itself, so each one is the customer’s own provider.
Changes to the sub-processor list
Dawiso informs customers before it engages a new sub-processor. The customer can object to the new sub-processor, as its data processing terms set out. Dawiso updates this page and its “Last updated” date with every change.
Contact for data protection questions
Send questions about sub-processors to the Dawiso data protection officer at dpo@dawiso.com.